Course curriculum

    1. Say It Right: How The Best Leaders Use Words to Shape Performance

    2. Say It Right – Quiz

About this course

  • $45.00
  • 2 lessons
  • 1.5 hours of video content

About this course

Most practice owners don’t have a time problem. They have an information problem. You work harder, stay busy, and solve problems all day - yet still feel like you’re not fully in control. That’s because you’re missing the numbers that actually drive performance.

What You'll Learn

In 60 minutes, Dr Dave Nicol will teach you two practical leadership communication frameworks designed to improve feedback, coaching, and team performance.

  • Use the SORE Framework to give direct feedback without damaging trust or morale

  • Use the SOAR Framework to coach team members toward insight, ownership, and growth

  • Communicate with greater calm, clarity, and confidence during difficult conversations

  • Reduce defensiveness, confusion, and disengagement in your team

  • Learn how great leaders use words to shape behaviour and culture over time

Meet your instructor

Founder & CEO Dr Dave Nicol

Dr. Dave Nicol is a veterinary leadership expert with over 20 years of experience running successful, values-led veterinary practices. He is the owner of Roundwood Vets and the founder and CEO of the Veterinary Leadership Academy, all built with culture, clarity, and sustainability at their core. Dave has coached hundreds of veterinary leaders around the world, written three books including So You’re A Vet… Now What?, and hosts two of the profession’s longest-running podcasts. He was voted VMX Practice Management Speaker of the Year in both 2019 and 2024.

What leaders say about learning with Dr. Dave

“Very funny, engaging, and charismatic. Information was extremely helpful and will be put into practice.”

“Amazing speaker. Fun and informative all in one.”

“Absolutely fantastic speaker. Engaging and fun. Have loved all of his lectures!”